After a month of using this new tool, the balance is very positive. We have done away with paper, customers sign for delivery and collection of equipment directly on the iPad, receiving receipts via email. The process of opening repairs is a lot faster with all the information on the repair sheet where it can be consulted
quickly (photographs of the equipment, photograph of the invoice, repair quote, repair report, etc...). Checking FindMy during the opening process phase reduced the number of processes waiting for customers to deactivate the service by 95%.
J. Ferreira
Apple Reseller Regional MAnager
